This is not crazy either. A team Phone Number Database from Harvard University investigated the effect of the corona crisis on customer experience. The results are not something to be happy about. Customer service has deteriorated, waiting times are increasing, companies are difficult to reach and customers are anxious. And the fact Phone Number Database that many customer service agents work from home doesn't help either. This increases the barrier to really being able to help customers. Disturbing, but also logical. Also read: The many guises of storytelling [infographic] Many events, weekends away or sun holidays have Phone Number Database been cancelled. Crowds at customer services and dissatisfied customers.
But once you have your Phone Number Database affairs in order, you have fully informed your customers and everything is ready to deliver in the one and a half meter society, it is time to be externally focused again. In other Phone Number Database words: focus on the customer. Right now it is important that you understand what your customer thinks of your services and that you can act on this quickly. Many will have less turnover, because Phone Number Database fewer customers will flow in. But you want to help the customers that are there as well as possible. This is positive for the long-term relationship.
After all, have you provided Phone Number Database your customers with excellent service, while also adhering to the measures? Then you will be grateful and will not soon forget you. You thus increase customer loyalty. Track Phone Number Database satisfaction scores in real time If you have insight into all your customer satisfaction, the biggest advantage is that you can compare your KPIs with the period before the Phone Number Database corona crisis. This way you can see exactly whether your customers are more or less satisfied. By asking the right follow-up questions, you will also find out what exactly is the cause.